WELCOME TO THE LG SHOP!
We’ve assembled some shopping tips and tricks below so you can shop till you drop and create with confidence.
How to Navigate Our Shop
Now you can craft like the professionals and use the very same materials we use in our studio. In our shop you will find everything from quality crepe paper to flower kits, books, tools and more! Finding your way around is as simple as selecting your desired product category from our dropdown menu or by clicking on one of the product category images on our shop home page.
Creating an Account
We have great news for you! Your LiaGriffith membership login is now valid for your shop purchases. Simply use your existing membership details at checkout.
All other Shoppers
If you aren’t a member of LiaGriffith.com you will have to create a shop account. The details of your account can be found, customized and edited in your “my shop” account page. When you do decide to become a member with us, be sure to sign up with the same username and password as you did for the shop so your creative experience can be fully integrated.
Order changes and Cancellations
Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. An item may only be canceled if it is currently backordered. If you would like to cancel a backordered item, please contact us at firstname.lastname@example.org
Shipping and Returns
We can ship anywhere in the United States. Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances.
When you place an order, we will estimate shipping rates. The shipping rates for our products are flat rate weight-based rates. The weight of each product can be found on its detail page.
Our shipping rates, for the total order, are:
- 0 – 1 lb: $9.95
- 1 – 2 lbs: $14.95
- Over 2 lbs: $19.95
You can expect shipping to take between 5-10 working days.
Please know we are constantly striving to improve our shipping rates as we grow our business.
You may return most new, unopened items within 30 days of delivery for a full refund. If you need to return an item, simply contact us at email@example.com. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Return shipping will be at your cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We currently only offer shipping in the US. Our team is working diligently to expand our shipping options and we hope to be able to ship internationally soon!
We understand that you can purchase some of our products on the following platforms internationally:
Canada: Amazon CA
Denmark: Dommerby Papir