EFFECTIVE April 2019.
Personal identification information
We will collect personal information from you only if you voluntarily submit such information to us. We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We collect personal information from you in a variety of ways.
If you choose to subscribe to our email newsletter, you have the option to provide your name, email address, membership information and birthdate. This information is collected and stored within our email marketing software, Mailchimp. When shopping, we also keep a record of your email and the cart contents for up to 30 days on our server through this software. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. You can read more about how Mailchimp uses your personal information here. You can opt out of email marketing anytime here
We use Woocommerce to power our online store. While you visit our site, we’ll track of:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order
When you set up an account or place an order in our online shop purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:
- Ship your order
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses. Members of our team have access to the information you provide us.
To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you (as it relates to shipping) will be passed to the respective mailing service.
Non-personal identification information
We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
Web browser cookies
Third party websites
We share information with third parties who help us provide our orders and store services to you; This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Webmaster Contact Information